AI Face Comparison

Refund and Returns Policy

Refund Policy

Last updated: October 2026

At FacePair, all purchases—including the Single Analysis (Full Feature Breakdown), 30-Day All-Access Pass, Lifetime Unlimited Pass, and API Credits—are one-time digital payments.

We never charge recurring subscriptions or automatic renewals. There is nothing you need to cancel after purchasing.

Before Requesting a Refund: Quick Fixes

Many support requests can be solved in seconds without waiting for a refund:

  • Need to restore your pass on a new phone, browser, or cleared session?
    Open the FacePair tool, click “Already purchased? Restore access”, and enter the FP-... Access Pass code from your order confirmation email.
  • Worried about being charged again next month?
    You won’t be. Every FacePair pass (including the 30-Day All-Access Pass) is a single one-time payment that never auto-renews.

When You Are Eligible for a Full Refund

We gladly issue a full refund within 14 days of purchase in any of the following cases:

  1. Duplicate or Accidental Double Charges: If you were accidentally charged more than once for the same pass or analysis.
  2. Unused Passes or Credits: If you purchased a Single Analysis, 30-Day Pass, Lifetime Unlimited Pass, or API Credit pack and have not yet unlocked a report or consumed any credits.
  3. Technical Issues: If a technical error prevented your purchase from unlocking your analysis or Access Pass, and our support team is unable to restore your access.

When Refunds Are Not Available

Because FacePair delivers instant digital analysis directly in your browser, we cannot offer refunds once a digital product has been used:

  • Unlocked or Used Analyses & Passes: Once a Single Analysis credit has been used to unlock a comparison breakdown, or once a 30-Day Pass, Lifetime Unlimited Pass, or API Credit pack has been actively used to run paid comparisons or AI explanations, the service is considered delivered in full.
  • Unexpected Resemblance Scores: FacePair measures visual geometric similarity between two specific photos (which can vary with lighting, head angle, expression, and camera distance). Because FacePair is a visual comparison tool—not a DNA, paternity, kinship, or identity verification test—we cannot refund used passes based on the similarity score or look-alike result.
  • Closed Browser Tabs on a Single Analysis: For your privacy, FacePair processes photos in your browser and never stores your photos or completed reports on our servers. A Single Analysis applies to your active comparison session and cannot be reconstructed after the page is closed.

(Nothing in this policy limits any mandatory statutory consumer rights that apply in your jurisdiction.)

How to Request a Refund

To request a refund or get help with your access code, contact us at:

Please include:

  1. The email address used at checkout (or your Order ID / FP-... Access Pass code).
  2. A brief note on what went wrong so we can help right away.

Processing Time: We review requests within 1–2 business days. Approved refunds are returned to your original payment method (card, Apple Pay, Google Pay, or Link) and typically appear on your statement within 5–10 business days, depending on your bank. Once a refund is processed, the associated FP-... Access Pass or credit balance is automatically deactivated.